Privacy Policy

Last updated: June 2025

1. Introduction

Welcome to Norvyn ("Norvyn," "we," "us," or "our"). We operate the website and online store at norvyn.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We collect information you provide directly to us, including:

  • Identifiers such as your name, email address, shipping address, billing address, and phone number when you place an order or create an account.
  • Payment information (processed securely by our third-party payment processors; Norvyn does not store full card numbers).
  • Communications you send us, including customer service inquiries.

We also collect certain information automatically when you visit the Site:

  • Device and usage data such as IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
  • Cookie and tracking data as described in Section 5 below.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending order confirmations, shipping notifications, and tracking updates.
  • Communicate with you about your purchases, returns, or other inquiries.
  • Send you marketing communications where you have opted in (you may unsubscribe at any time).
  • Improve and personalize the Site experience.
  • Comply with legal obligations and enforce our Terms of Service.
  • Prevent fraud and protect the security of our Site and customers.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service providers who assist in operating our store, including payment processors (e.g., Shopify Payments, PayPal), shipping carriers, and email marketing platforms. These providers are contractually bound to use your data only to provide services to us.
  • Analytics providers (e.g., Google Analytics) that help us understand how visitors use the Site.
  • Law enforcement or government agencies when required by law, subpoena, or other legal process.
  • Business successors in the event of a merger, acquisition, or sale of all or a portion of our assets.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Site, remember your preferences, and serve relevant advertising. You can control cookies through your browser settings. Note that disabling cookies may affect certain Site functionality. We also work with advertising partners (including Meta/Facebook and Google) that may place cookies to deliver targeted ads based on your browsing activity.

6. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal data, including the right to access, correct, or delete information we hold about you. Residents of California have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of any sale of personal information (we do not sell personal information). To exercise any of these rights, please contact us at support@norvyn.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for seven years for tax and accounting purposes.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Security

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of the Site after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Norvyn Customer Support
Email: support@norvyn.com