Refund policy

Last updated: October 2026

This policy covers everything sold at getnorvyn.com: the Norvyn Pure Copper Cuff, the Norvyn Copper Compression Ankle Sleeves, the Norvyn CO Monitor, the Norvyn 3-in-1 Back Relief Massager with its add-ons, the Norvyn Red Light Therapy Earbuds and the Norvyn Smart Anti-Snoring Device. The CO Monitor and the Back Relief Massager have their own longer trials, and the earbuds and the anti-snoring device have their own warranty terms, set out in their own sections below. Everything else on this page applies to them too. Orders placed before October 2, 2026 keep the trial and warranty they were sold with.

The 60 day trial

Wear it or use it for 60 days. Shower in the cuff, sleep in the sleeves. If it is not for you, email us and send it back, and we refund the full price you paid for the item. No forms and no restocking fee.

The 60 days start on the day your order is delivered. We use the delivery date on your tracking.

This covers a plain change of mind. You do not have to give us a reason. It also covers two things people ask about often:

• Your skin reacts to the item. A small number of people react to copper, and the ankle sleeve knit contains latex silk. If your skin itches or turns red, take it off for a day. If it comes back, send the item back inside the 60 days.
• The ankle sleeves are the wrong size. Send them back inside the 60 days and we will swap them for another size or refund you. Your choice.

The Norvyn CO Monitor: 100 night trial and lifetime warranty

The Norvyn CO Monitor gets a longer trial. Plug it in and live with it for 100 nights, counted from the day your order is delivered. If it is not right for your home, email us and send it back, and we refund the full price you paid. You do not have to give us a reason.

After the 100 nights, a lifetime warranty takes over for as long as you own the monitor. If it stops reading the air, stops showing the number or stops sounding under normal use, email help@getnorvyn.com with your order number and a photo or short video of the unit, and we send you a replacement. If we cannot replace it, we refund what you paid for that monitor.

The lifetime warranty does not cover a monitor that was dropped, opened, got wet or was damaged in an accident, and it only covers monitors bought at getnorvyn.com.

The CO Monitor comes in packs of 2, 4 and 8. Send back only part of a pack and we refund an equal share of the pack price for each monitor you return. For example, each monitor from a 4 pack bought for $199.00 is refunded at $49.75.

The Norvyn CO Monitor works alongside the certified CO alarm your local code requires. Keep that alarm installed.

The Norvyn 3-in-1 Back Relief Massager: 90 day trial

The Back Relief Massager gets a 90 day trial, counted from the day your order is delivered. Use it as often as you like. If it is not right for you, email us and send it back, and we refund the full price you paid for it. You do not have to give us a reason.

The free gifts that come with it, the Lower Back Reset guide, the warming back patches and the power adapter with its travel case, are yours to keep. You do not send them back, and nothing is taken off your refund for them.

After the 90 days, a 2 year warranty takes over, counted from the day your order was delivered. If the massager stops lifting, heating or massaging under normal use, email help@getnorvyn.com with your order number and a short video of the problem, and we send you a replacement. If we cannot replace it, we refund what you paid for it. The warranty does not cover a massager that was dropped, got wet, was opened or was damaged in an accident, and it only covers massagers bought at getnorvyn.com.

The add-ons offered with the massager, the Hip and Back Support Belt, the Red Light Therapy Back Belt and the Warming Back Patches 24-pack, follow the 60 day trial above. Patch pouches that are still sealed can come back inside the 60 days. Opened patches cannot, because each patch works only once.

The Norvyn Red Light Therapy Earbuds: 60 day money-back guarantee, 1 month warranty, and the three add-ons

The earbuds come as 1 set or 2 sets, in white or black.

The earbuds get the 60 day trial above. Use them for 60 days, counted from the day your order is delivered. If they are not right for you, email us and send them back, and we refund the full price you paid for them. You do not have to give us a reason.

A 1 month device warranty runs from the day your order was delivered. If the earbuds stop lighting up or stop charging under normal use, email help@getnorvyn.com with your order number and a short video of the problem, and we send you a replacement. If we cannot replace them, we refund what you paid for them. The warranty does not cover earbuds that were dropped, got wet, were opened or were damaged in an accident, and it only covers earbuds bought at getnorvyn.com.

At checkout you can add three things to an earbuds order. Each is optional:

• 3 Year Warranty, $8.99. Extends the 1 month warranty above to 3 years from the day your order was delivered. Same coverage and the same exclusions. If you send the earbuds back inside the 60 days, the $8.99 is refunded with them.
• Shipping Protection, $3.99. The same cover as the Shipping Protection in our Shipping Policy: if your parcel is lost, stolen, or arrives damaged, email us and we replace the order or refund it, whichever you would rather have. It is not refunded once your order has shipped, because by then the cover has already done its job.
• Shipping Priority, $3.99. Your order is packed first and handed to the carrier within one business day instead of 1 to 2. It speeds up how fast we send the parcel out, not how long the carrier takes after that. It is not refunded once your order has shipped.

The Norvyn Smart Anti-Snoring Device: hygiene rule and 14 day damage replacement

For hygiene, a worn sleep device is not accepted for a change of mind return. An unworn device can still come back inside the 60 day trial above.

If your order arrives damaged or is faulty, email help@getnorvyn.com within 14 days of delivery with a photo, and we send you a free replacement.

The free Sleep Better, Snore Less ebook is yours to keep.

If you added the 3 Year Warranty ($8.99) to your order, the device is covered for 3 years from the day your order was delivered. If it stops detecting snoring, stops vibrating or stops charging under normal use, email help@getnorvyn.com with your order number and a short video of the problem, and we send you a replacement. If we cannot replace it, we refund what you paid for that device. The warranty does not cover a device that was dropped, got wet, was opened or was damaged in an accident, and it only covers devices bought at getnorvyn.com. Shipping Protection and Shipping Priority on an anti-snoring order work the same way as on an earbuds order, described above.

How to start a return

Email us at help@getnorvyn.com. Put these in the email:

• Your order number. It is in your order confirmation email.
• What you are sending back.
• A line about why, if you feel like telling us. It helps us make the product better.
• A photo, but only if the item arrived damaged or faulty.

We reply within one to two business days with the return address and short instructions. Please wait for that email before you mail anything. A parcel that turns up with no order number inside takes a lot longer to match back to you, and that delays your money.

What condition the item has to be in

We expect the item to come back used. That is the whole point of a 60 day trial. A darkened cuff, a patina, a scuff, or ankle sleeves that have been worn and washed will not cost you your refund.

Two small asks. Send back the complete item, which means both pairs from an ankle sleeve pack. And please wash the ankle sleeves before you mail them.

We cannot refund an item that has been cut, engraved, bent out of shape on purpose, or damaged in a way that is not normal wear. If you are not sure which side of that line you are on, email us a photo first and we will tell you straight away, before you spend anything on return shipping.

Return shipping and your original shipping charge

If the item is faulty, if it arrived damaged, or if we sent you the wrong thing, we cover all of it. You pay nothing to send it back, and we refund the shipping you paid on the original order as well.

For a change of mind return inside the 60 days: email help@getnorvyn.com before you send anything back. We will tell you whether we are sending a prepaid label or asking you to post it yourself, and whether the original shipping charge is refunded, and we will tell you in writing before you spend a penny on return postage.

Either way, we will tell you exactly which applies in the email we send when you start your return. You will know before you spend anything.

How much you get back when you bought a multi unit offer

We run two automatic offers on the copper cuff. They apply on their own in the cart, with no code.

• Buy 2 Get 1 Free: 3 cuffs for $146.00 instead of $219.00.
• Buy 3 Get 2 Free: 5 cuffs for $219.00 instead of $365.00.

Send the whole order back and we refund the whole amount you paid.

Send back only part of it and we refund what you actually paid for the pieces you send back. That is not the same as the list price. The offer discount is spread evenly over every cuff in the order, so each cuff in the order has the same paid price. Here is the math on both offers.

• You bought 3 cuffs for $146.00. Each cuff cost you $48.67. Send one back and you get $48.67. Send two back and you get $97.33. Send all three back and you get $146.00.
• You bought 5 cuffs for $219.00. Each cuff cost you $43.80. Send one back and you get $43.80. Send two back and you get $87.60. Send all five back and you get $219.00.

We do not re-price the cuffs you keep. If you keep two out of three, you keep them at the offer price. We will never send you a bill for the difference.

How and when you get your money

Refunds go back to the card or the account you paid with. We cannot send it anywhere else, and we do not give store credit instead of a refund unless you ask us for it.

We issue the refund within 5 business days of your parcel reaching us, and we email you the moment we do. After that it is with your bank, which usually takes another 3 to 10 business days to show it on your statement. That second part is out of our hands.

Damaged, faulty, or the wrong item

If your parcel arrives damaged, or the item is faulty, or we sent the wrong thing, email help@getnorvyn.com with your order number and a photo. Do this whenever you notice it. There is no seven day window and no argument.

We will send a replacement or refund you in full, whichever you would rather have, and we pay the shipping both ways.

Canceling or changing an order

Email help@getnorvyn.com as fast as you can and we will try. We pack quickly, which is usually good news. Once the parcel has a tracking number we cannot pull it back or change the address on it. At that point the 60 day return is your route.

The 2 year warranty

For the copper cuff and the ankle sleeves, a 2 year warranty takes over after the 60 day trial ends. It runs for 2 years from the date your order was delivered. The CO Monitor has its own lifetime warranty, and the earbuds and the anti-snoring device have their own terms, all described above.

What it covers:

• The copper cuff cracking, splitting, or breaking during normal wear.
• A fault in the finish of the cuff.
• The ankle sleeves failing at the knit or at the seams.

If any of that happens, email help@getnorvyn.com with your order number and a photo. We replace the item. If we cannot replace it, we refund it.

What it does not cover:

• Normal wear. Scratches, scuffs, dulling, and the cuff losing its shine.
• Patina. See the next section, because this one matters.
• A cuff bent out of shape by you, or opened and closed so many times that the metal gives up.
• Loss, theft, or damage from an accident.
• Ankle sleeves that went through a dryer or met an iron. Heat is what kills compression fabric, which is why we say cold wash and air dry.
• Anything bought somewhere other than getnorvyn.com.

Patina and green marks are not defects

Real copper changes. Within a week the satin surface deepens from pink to a darker rose. Over months it can go brown in places. It can also leave a faint green mark on your skin, usually after a shower or on a hot day.

All of that is normal. It is the sign that the copper is bare and real rather than coated. Coated bracelets do not do it, because on those the copper never touches you at all.

The green mark washes off with soap and water. To bring the satin tone back, rub the cuff with lemon juice and a pinch of salt, or white vinegar and salt, then rinse and dry it. Do not use a wire brush.

Because it is normal, patina is not a defect and the warranty does not cover it. But it is absolutely a fair reason to return the cuff inside the 60 days. If you simply do not like the way copper ages, send it back and we will refund you like any other return.

Contact

Email: help@getnorvyn.com
We reply within one to two business days.

Nothing in this policy takes away any right you have under the consumer law where you live.