Shipping Policy
Last updated: September 2026
Where your order ships from
Every order ships from inside the United States.
Norvyn is a registered business in the United Kingdom, so you may see a UK address on our company details. Your order does not come from there. The stock sits in the US and the parcel is packed and shipped in the US, which means a US order never crosses a border and never picks up an import charge. If you return something, the return address we send you is a US address too.
Where we ship to
Right now we ship to addresses in the United States only.
If you put in an address outside the US at checkout, no shipping rate will come up and the order will not go through. That is not a fault with your card or your address. We are sorry, and we know it is annoying.
If you are outside the US and you want a Norvyn cuff, email help@getnorvyn.com with your country. We will tell you honestly whether we can get one to you and what it would cost.
How long it takes
We pack your order and hand it to the carrier within 1 to 2 business days. Business days are Monday to Friday, not counting US public holidays. An order placed on a Saturday starts moving on the Monday.
Most orders arrive 5 to 10 business days after you place them, tracked the whole way.
That is an estimate and not a guarantee. Weather, a carrier backlog, or a busy holiday week can add days. If your tracking has not moved and you are past 10 business days, email help@getnorvyn.com and we will chase the carrier for you.
What shipping costs
Here is every rate we charge, exactly as it appears at checkout. There are no other fees and nothing gets added on the last screen.
- Econ-friendly Shipping: $6.50
- Expedited Shipping: $19.90
- Free Shipping: $0.00, on orders with a subtotal of $79.00 or more
Expedited Shipping moves your order onto a faster carrier service once it leaves our facility. Transit times vary by destination, so we do not promise a fixed number of days for it. If your Expedited order does not arrive faster than the 5 to 10 business day estimate above, email help@getnorvyn.com with your order number and we will refund the difference between the two shipping rates.
About the free shipping threshold
Shipping is not free on every order. It is free once your subtotal reaches $79.00, counted after any discount has come off. Below that, you pay $6.50 for Econ-friendly Shipping.
We would rather you saw the real numbers than a slogan, so here are the common ones:
- One copper cuff is $73.00. That is under $79.00, so shipping is $6.50 and you pay $79.50.
- Two copper cuffs come to $146.00. Over the threshold, so shipping is free.
- Three copper cuffs on the Buy 2 Get 1 Free offer come to $146.00. Over the threshold, so shipping is free.
- One pack of ankle sleeves is $29.95. Under the threshold, so shipping is $6.50.
The exact shipping charge is on the checkout page before you pay. Nothing is hidden until after.
Sales tax
Any sales tax that applies to your state is worked out at checkout and shown before you pay. We do not add tax on top of the shipping charge.
Tracking
Every order is tracked. When your parcel leaves us you get an email with a tracking number and a link straight to the carrier. That email also tells you which carrier has it. The carrier is chosen on your address and the size of the parcel.
You can also look your order up any time at getnorvyn.com/pages/track-your-order.
If no shipping email has landed 3 business days after you ordered, check your spam folder first. If it is not there, email help@getnorvyn.com and we will resend it.
PO boxes and military addresses
If you are shipping to a PO box or to an APO, FPO, or DPO address, enter it exactly the way the postal service writes it, and send us a quick email after you order. We will make sure the carrier we pick can actually deliver there. These addresses often take longer than the 5 to 10 business day estimate.
Getting your address right
Please check your address before you pay. The address you type is the address that prints on the label.
If you spot a mistake, email help@getnorvyn.com straight away with your order number. If we have not printed the label yet we will fix it for free. Once the parcel is with the carrier we cannot change it.
If a parcel comes back to us because the address was wrong or nobody could take delivery, we will email you. You can either give us a corrected address and we send it out again at the standard shipping rate, or we refund you for the items.
Shipping Protection
Shipping Protection is a $2.95 add-on. It shows up as its own line in your cart and you can take it off with one click before you pay. It is optional and plenty of people skip it.
If you do buy it and your parcel is lost, stolen, or arrives damaged, email help@getnorvyn.com with your order number. We replace the order or refund it, whichever you would rather have. That is what the $2.95 is for.
The $2.95 itself is not refunded once your order has shipped, because by then the cover has already done its job.
If a parcel is late, lost, or stolen
Start with the tracking. Most parcels that look stuck start moving again within a few days.
If the tracking says delivered but the parcel is not with you, do these three things first. Walk the property, including behind gates and trash cans and porch furniture. Ask anyone else at the address. Then ask your neighbors. Carriers sometimes mark a parcel delivered a day early, or tuck it somewhere out of sight.
If it still has not turned up, email help@getnorvyn.com within 14 days of the delivery date shown on the tracking, with your order number.
- If you bought Shipping Protection, we replace or refund the order.
- If you did not, we open a claim with the carrier on your behalf and see it through. If the carrier refuses that claim and the tracking still shows the parcel as delivered, we are not able to refund the order, because it left us and was scanned at your address. That gap is exactly what Shipping Protection covers for $2.95. Whatever the outcome, email us and a person will tell you where the claim stands.
Either way you will get an answer from a person, not silence.
If we ever ship outside the United States
We are not shipping internationally today. If that changes, or if we arrange a single order for you by email, here is how the money works so there is no surprise at your door.
The price you pay us does not include import duty, customs charges, or your country's sales tax. Your country charges those separately and they are yours to pay. The carrier usually collects them before it hands the parcel over.
We cannot tell you the amount in advance, because every country sets its own rates and its own thresholds. We also cannot mark a parcel as a gift or write a lower value on the customs form. We have to declare what you actually paid.
If a parcel is refused at customs or left unpaid and sent back to us, we refund the items once it reaches us. The shipping and any charges already spent are not refundable.
Changes to this policy
If our rates or our carriers change, we update this page and change the date at the top. The terms that apply to your order are the ones on this page on the day you ordered.
Contact
Email: help@getnorvyn.com
We reply within one to two business days.